FAQ

SnazzySoulz was founded by people with nearly 12 years of combined experience in the e-commerce industry. We take your business seriously and want our customers to be happy. We accept a number of the most trusted online payment methods available today. We accept secure payments via PayPal, Visa and MasterCard.

You may contact our customer service representatives to help you along every step of the way. They can assist with questions about browsing, ordering, shipping and returning. You can reach our customer service department by clicking “Contact Us” and we’ll reply to you within 24 hours.

All you need to do it log into your account and log into “My Account” and select the order to track. Once you select the order you will be able to see tracking information with a link to track your shipping.

Please allow a few extra days for your order to be delivered (especially during busy times). The carriers are always doing their best to get your order to you, so be sure to keep an eye on the order and tracking information.

We use several shipping methods: Standard shipping, Expedited shipping, and Express Shipping.

We value every single customer and work hard to get each item delivered. Normally you’ll received your order in 7-25 days from the date it was placed.

Verification – Processing – Shipping – Delivery

In the unfortunate case that one our products arrive damaged or defective, we offer full refunds. We ask that you provide a photo of the shipping box and the product to our customer service department so that we may work to process your refund request. Please contact us by clicking “Contact Us” and we will reply in 24-48 hours.